Privacy Policy for Eye Pros

Effective Date: April 1, 2025

At Eye Pros, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We collect various types of information to provide you with quality eye care services. This information may include:

Personal Information: Name, date of birth, email address, insurance information, payment information, and other contact details.
Personal Health Information (PHI): Medical history, vision test results, diagnoses, treatment plans, medications, and other information related to your eye health.
Communication Preferences: Your preferred methods of contact.

2. How We Use Your Information

We use your information for various purposes, including:

Providing and managing your eye care services.
Scheduling and confirming appointments.
Communicating with you about your appointments, treatments, and other relevant information.
Processing payments and insurance claims.
Maintaining your medical records.
Improving our services and operations.
Complying with legal and regulatory requirements.

3. Sharing Your Information

Personal Health Information (PHI): Your Personal Health Information is handled in accordance with our HIPAA Privacy Agreement, which is provided separately. We will only share your PHI as outlined in that agreement.

Telephone Numbers and Addresses: We will never share your telephone number (including cellular number) or address or any other personal information you provide to us unless it is in direct relation to your eye care and strictly adheres to all HIPAA guidelines. This may include sharing information with other healthcare providers involved in your care (e.g., referring physicians) or as required by law.

SMS Terms and Conditions

By providing your mobile phone number, you consent to receive SMS messages from Eye Pros. These messages may include, but are not limited to:

Appointment reminders and confirmations.
Conversational text messages related to your care.
Reminders to order contact lenses.
Reminders for your annual eye exam.

Important SMS Details:

Message Purpose: All text messages will be in regards to your care or reminders to order contact lenses.
Contact Lens Reorder Reminders: You will receive no more than a simple reminder and one follow-up when it is time to order contact lenses.
Information Sharing: Your mobile phone number, SMS consent or any other information will never be shared with third parties for marketing purposes.
Opt-Out: You may opt out of receiving SMS messages at any time by texting the word “STOP” to any message you receive from us.
Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.

4. Data Security

We take the security of your information seriously and have implemented reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

5. Your Rights

You have certain rights regarding your personal information, which are detailed in our HIPAA Privacy Agreement for your Personal Health Information. These rights may include the right to:

Access your medical records.
Request amendments to your medical records.
Receive an accounting of certain disclosures of your PHI.
Request restrictions on certain uses and disclosures of your PHI.
Receive a notice of privacy practices.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Eye Pros
office@theeyepros.com
1-833-776-2020

Please also refer to our separate HIPAA Notice of Privacy Practices for detailed information about how your health information may be used and disclosed and your rights under HIPAA.